Frequently Asked Questions
Everything you need to know about BALLISTA sports gear and services.
What is the standard shipping time for BALLISTA gear?
We offer standard shipping within 3-5 business days and expedited shipping within 1-2 business days for all domestic orders.
How do I return a product that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, print your prepaid label, and send the item back in its original packaging.
Are BALLISTA products covered by a warranty?
Yes, all our high-performance equipment comes with a 1-year limited warranty against manufacturing defects to ensure you stay at the top of your game.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your delivery in real-time.
Do you offer international shipping?
Yes, BALLISTA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.